Return Policy
This return policy describes how returns are handled at Sand of Scent.
Right of withdrawal:
As a customer you have a 14-day right of withdrawal from the day you receive your order. If you wish to use your right of withdrawal, you must contact us within the deadline at support@sandofscent.dk.
The item must be returned in the same condition as when it was received. For reasons of hygiene and safety, perfumes are only accepted for return if they are completely unopened, unused and with the seal intact. Once the seal is broken, the right of withdrawal lapses in accordance with Danish law.
Items that cannot be returned:
For hygiene and safety reasons, the following items cannot be returned:
Perfumes where the foil or seal has been broken
Products that have been opened, tested or used
Items without their original packaging
Items with damaged or missing packaging
How to return:
Always contact us first at support@sandofscent.dk before sending an item back. Include your order number and the reason for the return. We will then send you instructions on how and where to send the item. Returns sent without prior agreement may be refused.
Return costs:
You pay the cost of returning the item yourself, unless the error is ours. We recommend sending the return parcel with tracking. You are responsible for the parcel until it has been received by us.
Refunds:
Once we have received and approved the returned item, we will refund the amount to the same payment method you used for the purchase. It may take 5 to 10 banking days before the refund appears in your account.
If the item does not meet the return requirements (seal broken, product used, packaging damaged or missing), the refund will be refused. In that case the item can be sent back to you at your expense.
Complaints:
You have a 24-month right to complain under the Danish Sale of Goods Act. This covers manufacturing defects and faults, but not normal wear, fragrance preference or damage caused by incorrect use.
If you have a complaint, contact us as soon as possible, attach photos of the problem and include your order number. We will assess the case and get back to you with a solution.
Missing or damaged items:
If you receive a damaged item or items are missing from your shipment, you must contact us within a reasonable time and no later than 48 hours after receipt. Attach photos and your order number.
Refused returns:
We reserve the right to refuse returns in the following cases:
The seal is broken
The item has been used or tested
The packaging is damaged
The return deadline has passed
The return was sent without prior agreement
The order number is missing